You indicate acceptance of these terms and conditions of service by placing an order with Ibis Cloud (Ibis Marketing Ltd). These terms and conditions will not be varied for individual customers.
1 DEFINITIONS
1.1 In this Agreement the following words and expressions shall have the following meanings:
1.1.1 “downtime” means any service interruption in the availability to visitors of the Website;
1.1.2 “intellectual property rights” means patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether it can be registered or not in any country;
1.1.3 “Ibis Cloud” means Ibis Marketing Ltd
1.1.4 “IP address” stands for internet protocol address which is the numeric address for the server;
1.1.5 “ISP” stands for internet service provider;
1.1.6 “server” means the computer server equipment operated by Ibis Cloud in connection with the provision of the Services;
1.1.7 “the Services” means web hosting, domain name registration, email and any other services or facilities provided by Ibis Cloud.
1.1.8 “spam” means sending unsolicited and/or bulk emails;
1.1.9 “virus” means a computer programme that copies itself or is copied to other storage media, including without limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user’s files or creates a nuisance or annoyance to the user and includes without limitation computer programs commonly referred to as “worms” or “trojan horses”;
1.1.10 “visitor” means a third party who has accessed the Website;
1.2 Product specifications and details may be found at URL.
1.3 Words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders.
1.4 The headings of the paragraphs of this Agreement are inserted for convenience of reference only and are not intended to be part of or to affect the meaning or interpretation of this Agreement.
2 INTRODUCTION
2.1 The Customer wishes to provide Ibis Cloud with data that will be hosted on Ibis Cloud’s servers and made accessible via the Internet.
2.2 Ibis Cloud provides web hosting and development services and has agreed to host the Customer’s data upon the following terms and conditions.
3 DUTIES
3.1 Ibis Cloud shall provide to the Customer the Services specified in their order subject to the following terms and conditions.
3.2 The Customer shall deliver to Ibis Cloud the website and the software used in the website which is owned by the Customer, or licensed to him by a third party or Ibis Cloud (“the Customer Software), in a format specified by Ibis Cloud.
4 CHARGES, PAYMENT AND MONEY-BACK GUARANTEE
4.1 Payment methods include credit cards (including MasterCard and Visa), debit cards (including Switch/Maestro) and direct debits
4.2 Ibis Cloud do not accept cheques, bank transfers, postal orders, cash or any other form of payment other than those outlined in 4.1
4.3 The Charges are exclusive of VAT, which if payable shall be paid by the Customer.
4.4 Ibis Cloud shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.
4.5 Ibis Cloud do not provide credit facilities.
4.6 From time to time Ibis Cloud may make enquiries on the Customers company, proprietor or directors of the Customers company with credit reference agencies. These agencies may record that a search has been made and share this information with other businesses.
4.7 Ibis Cloud provide “Money-Back Guarantees” on certain products. Should your product qualify for this guarantee please raise a support ticket at servicedesk@ibismarketing.com within 30 days of placing your order for a full refund. This guarantee excludes domain names which may not be cancelled once ordered. Customers are limited to using the money-back guarantee once.
4.8 Pro-rata refunds will not be issued for yearly services that are cancelled before then end of the year.
4.9 Should your chosen payment method fail Ibis Cloud will attempt to settle your invoice using any other payment facilities available on your account.
4.10 All services will renew until cancelled by the customer. Ibis Cloud emails the customers primary email address prior to renewal of services, it is the customers responsibility to cancel services prior to renewal as no refund can be made once renewal has occurred. Customers must notify us at least 72 hours before a service is renewed if they wish to cancel that service. The cancellation process must be fully completed by you before your account is cancelled.
5 IP ADDRESSES
5.1 Ibis Cloud shall maintain control and ownership of the IP address that is assigned to the Customer as part of the Services and reserves the right in its sole discretion to change or remove any and all IP addresses.
5.2 Where Ibis Cloud changes or removes any IP address it shall use its reasonable endeavours to avoid any disruption to the Customer.
6 SOFTWARE LICENCE AND RIGHTS
6.1 If the Customer requires use of software owned by or licensed to Ibis Cloud (“Ibis Cloud’s software”) in order to use the Services, Ibis Cloud grants to the Customer and its employees, agents and third party consultants and contractors, a
royalty-free, world-wide, non-transferable, non-exclusive licence to use Ibis Cloud Software in object code form only, in accordance with the terms of this Agreement.
For the avoidance of doubt, this Agreement does not transfer or grant to the Customer any right, title, interest or intellectual property rights in Ibis Cloud Software.
6.2 In relation to Ibis Cloud’s obligations under this Agreement in connection with the provision of the Services, the Customer grants to Ibis Cloud a royalty-free, world-wide, non-exclusive licence to use the Customer Software and all text, graphics, logos, photographs, images, moving images, sound, illustrations and other material and related documentation featured, displayed or used in or in relation to the website (“the Content”). For the avoidance of doubt, this Agreement does not transfer or grant to Ibis Cloud any right, title, interest or intellectual property rights in the Customer Software or the Content.
6.3 The Customer undertakes that he will not himself or through any third party, sell, lease, license or sublicense Ibis Cloud Software.
6.4 Ibis Cloud may make such copies of the Customer Content as may be necessary to perform its obligations under this Agreement, including back up copies of the Content. Upon termination or expiration of this Agreement, COMPANYNAME shall destroy all such copies of the Content and other materials provided by the Customer as and when requested by the Customer.
7 SERVICE LEVELS AND DATA BACKUP
7.1 Ibis Cloud shall use its reasonable endeavours to make the server and the Services available to the Customer 100% of the time but because the Services are provided by means of computer and telecommunications systems, Ibis Cloud makes no warranties or representations that the Service will be uninterrupted or error-free and Ibis Cloud shall not, in any event, be liable for interruptions of Service or downtime of the server.
7.2 Ibis Cloud carries out data backups for use by Ibis Cloud in the event of systems failure. Ibis Cloud do not provide data restoration facilities for individual customers. Even though every effort is made to ensure data is backed up correctly
Ibis Cloud accepts no responsibility for data loss or corruption.
8 ACCEPTABLE USE POLICY
8.1 The website and use of the Services may be used for lawful purposes only and the
Customer may not submit, publish or display any content that breaches any law,
statute or regulation. In particular the Customer agrees not to:
8.1.1 use the Services or the website in any way to send unsolicited commercial email or “spam”, or any similar abuse of the Services;
8.1.2 send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;
8.1.3 publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;
8.1.4 threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;
8.1.5 engage in illegal or unlawful activities through the Services or via the Website;
8.1.6 make available or upload files to the website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or
8.1.7 obtain or attempt to obtain access, through whatever means, to areas of Ibis Cloud’s network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.
8.1.8 operate or attempt to operate IRC bots or other permanent server processes.
8.2 The Customer has full responsibility for the content of the Website. For the avoidance of doubt, Ibis Cloud is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.
8.3 If the Customer fails to comply with the Acceptable Use Policy outlined in Clause 8.1 Ibis Cloud shall be entitled to withdraw the Services and terminate the Customer’s account without notice.
9 ALTERATIONS AND UPDATES
All alterations and updates to the website shall be made by the Customer using the online account management facility, FTP access or SSH access where available. The Customer will be issued with a user name and password in order to access the account. The Customer must take all reasonable steps to maintain the confidentiality of this user name and password. If the Customer reasonably believes that this information has become known to any unauthorised person, the Customer agrees to immediately inform Ibis Cloud and the password will be changed.
10 WARRANTIES
10.1 The Customer warrants and represents to Ibis Cloud that Ibis Cloud’s use of the Content or the Customer Software in accordance with this Agreement will not infringe the intellectual property rights of any third party and that the Customer has the authority to license the Content and the Customer Software to Ibis Cloud as set out in Clause 6.2.
10.2 All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, Ibis Cloud shall not be liable to the Customer as a result of any viruses introduced or passed on to the Customer.
11 INDEMNITY
The Customer agrees to indemnify and hold Ibis Cloud and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Ibis Cloud arising out of any breach by the Customer of the terms of this Agreement or other liabilities arising out of or relating to the Website.
12 LIMITATION OF LIABILITY
12.1 Nothing in these terms and conditions shall exclude or limit Ibis Cloud’s liability for death or personal injury resulting from Ibis Cloud’s negligence or that of its employees, agents or sub-contractors.
12.2 The entire liability of Ibis Cloud to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.
12.3 In no event shall Ibis Cloud be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or Ibis Cloud had been made aware of the possibility of the Customer incurring such a loss.
13 TERM AND TERMINATION
13.1 This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement.
13.2 Ibis Cloud shall have the right to terminate this Agreement with immediate effect by notice in writing to the Customer if the Customer fails to make any payment when it becomes due.
13.3 Either party may terminate this Agreement forthwith by notice in writing to the other if:
13.3.1 the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or
13.3.2 the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or
13.3.3 the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or
13.3.4 the other party ceases to carry on its business or substantially the whole of its business; or
13.3.5 the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
13.4 Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.
13.5 On termination all data held in the customers account will be deleted.
14 ASSIGNMENT
14.1 Ibis Cloud may assign or otherwise transfer this Agreement at any time.
14.2 The Customer may not assign or otherwise transfer this Agreement or any part of it without Ibis Cloud’s prior written consent.
15 FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.
16 SEVERANCE
If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.
17 NOTICES
Any notice to be given by either party to the other may be sent by either email or recorded delivery to the address of the other party as appearing in this Agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served 2 days following the date of posting.
18 ENTIRE AGREEMENT
This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice.
19 GOVERNING LAW AND JURISDICTION
This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
20 DOMAIN NAME REGISTRATION
20.1 Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it Ibis Cloud will provide a full refund for that domain name.
20.2 Please return to the main terms and conditions area of this website to view terms and conditions for individual domain name registrars.
21 SCRIPTING
Ibis Cloud are not responsible for customer programming issues other than ensuring that programming languages such as Perl, PHP and ASP are installed and functioning on the web hosting system.
22 PRIVACY
To protect your privacy we will not distribute your details to third parties, unless required to do so by law.
23 DATA TRANSFER
23.1 Web hosting accounts include a certain amount of data transfer, if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included.
23.2 Web hosting accounts are prohibited from hosting file distribution websites (including but not limited to music, video and software), adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.
24 SERVER USAGE
Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers we will discuss with you alternative solutions for your hosting requirements.
25 AFFILIATE PROGRAMME
Commission earned via the affiliate programme will only be paid by using a valid direct debit/credit mandate on your account. It is the customer’s responsibility to ensure they have this facility. In the event of the customer not being able to obtain this facility then no commission will be paid.
26 EMAIL NEWSLETTER
Ibis Cloud communicates with it’s customers via email and as such you agree to receive by email our regular newsletter which contains amongst other things changes to our terms and conditions, notification of major outages, updates to our products & features and special offers.
27 WEBSPACE USAGE
Unlimited web space is available for genuine web site content, content must be linked into web pages. Customers are prohibited from using the server as a file/backup repository. Customers are expected to employ good house keeping when maintaining their account.
28 MAIL BOXES
Mail boxes not accessed for 100 days or more will be deleted from the system.
Website development services Terms and Conditions
In an effort to provide full support to clients Ibis Cloud offers professional web development services from your selected template. This service forms part of a complete service and is aimed to get you online as soon as possible. All developments by Ibis Cloud are based on a 7 or 10 page design unless stipulated otherwise at the point of sale.
1.1 You agree that in the provision of web development services by us we may utilise the services of third party contractors, and that we may pass on to such contractors any information or materials, including design brief and content, provided to us by you.
1.2 You are responsible to keep a copy of any existing Web Site which we may replace pursuant to the provision of web design services including all databases and hosted files. Ibis Cloud can provide an archival solution for your existing website at our standard commercial rates.
1.3 We are not responsible for the contents of any website we develop for you, and upon publication you must satisfy yourselves that the website will comply with all applicable laws, and codes of practice governing the use of Web Sites and related services. This includes the intellectual property and copyright ownership of all material that you have provided to us. Ibis Cloud is similarly not responsible for your subsequent use of the site and your compliance within standard internet procedures
1.4 All website content must be provided by you within 1 calendar month of invoice (project commencement). If your data is not supplied within 1 month, Ibis Cloud reserves the right to place your project on administrative hold. If no data is supplied within 2 months of invoice, the project will be cancelled and subject to cancellation fees.
1.5 You must provide complete feedback within 14 calendar days during design concept and production review. If no feedback is provided within this time, Ibis Cloud reserves the right to move forward with the project, assuming no changes have been requested and that work is accepted in its current form. Any changes requested past this time are subject to our standard rates of £55 per hour or part thereof.
1.6 You may request an Administrative Hold of your project for up to 6 months at a cost of £100. We will stop working on the project until you advise us that you are ready to move forward. If you exceed 6 months of the project being held, we will terminate the project and all monies paid by you to us will be forfeited, with no refunds available.
1.7 If you are unhappy with your site design, you may request additional layout concepts, at a cost of £55 per layout, with full payment required upfront.
1.8 You are responsible for the digital rights to any image that you supply to us in the course of a project.
1.9 Once your website has been published, Ibis Cloud will review and repair any pre-existing code errors and/or bugs in the website if reported within 30 days of publishing. Any cosmetic changes or alterations, or code errors reported outside of this time period will be subject to additional charges at our standard commercial rates of £55 per hour or part thereof.
1.10 For website builds including open source third party CMS applications (such as WordPress or OS Commerce), website owners agree to pro-actively monitor available releases of upgrades and/or patches to secure their applications from hackers and malicious scripts. Ibis Cloud will provide an on-demand upgrade service for any such application at £55 per hour per upgrade.
1.11 Ibis Cloud warrants that the website functions to the level agreed upon at point of sale only for the server configuration where development takes place. Ibis Cloud cannot be held responsible for errors or functionality loss if the website is published and hosted on a server environment that does not match the development server specifications.
1.12 If training is required once the website is complete this is charged at £150 per hour for phone training or £200 per hour for face to face training in the Ibis Cloud offices. Note: No off site training is provided.
1.13 Conditions for Template Based Design
1.13.1 There are no refunds or credits available to Template Based Design services. Any Template Based Design service sold as part of a package deal is not transferable or redeemable for cash or other services. Nor is it able to be provided on an alternate domain name.
1.13.2 Template Based Design services are only available on domain names holding an active Ibis Cloud hosting service. The service level required for the product needs to be ‘Business Hosting’ or above and will be part of a package.
1.13.3 You will be able to select from a range of pre-existing website templates, and provide customised content (text and images) for population within the website. No alteration or modification to the design template is available.
1.13.4 While providing assistance in the obtaining of a merchant facility for ecommerce sites, Ibis Cloud provide no guarantees that a bank will provide a merchant facility for your online store.
1.13.5 One round of feedback of up to 10 changes is permitted in the release process. If additional changes are requested, Ibis Cloud can make these changes on your behalf at our standard commercial development rate of £55 per hour (or part thereof).
1.13.6 After feedback has been implemented, the website will be published “as-is”. All future changes and maintenance are the responsibility of the site owner, who can edit via the content management system or request changes via the additional development services available on this website.
Pay per Click Advertising Services
1.1 We will use our best endeavours to use your monthly advertising budget responsibly. Fluctuations in search traffic mean we cannot guarantee it will always be spent in it’s entirety. Under spend from one month will be rolled over into a future month.
1.2 We do not offer refunds or credits for other services of your unspent monthly budget.
1.3 The monthly budget you have agreed to will be charged each month in advance, regardless of actual spend in the previous month. You may vary this plan up or down in advance, without penalty, to suit your marketing needs. This cannot be varied after billing has commenced for the period.
1.4 Whilst we follow best practice to bring qualified traffic to your website, we do not guarantee that search engine advertising services will increase third party traffic to your website or that such traffic will increase business sales or enquiries.
1.5 Set up fees for PPC *Set up, *Management, *spend & *Landing Pages are payable in advance automatically, either by credit card or direct debit. Setups and advertising campaigns will not commence serving until the appropriate invoicing is paid in advance.
1.6 Payment terms and payment plans are not available and invoicing is not retrospective.
1.7 The customer authorises their credit card to be debited with Management Fees (initial contract period as a lump sum, then monthly, in advance) and campaign spend each month, monthly in advance. The customer authorises Ibis Cloud to debit their credit card with such account charges and fees as are due and payable at that time. Using this as authority until the agreed service is cancelled.
1.8 Termination: should you wish to suspend the service after the initial contract period (3, 6 or 12 months), it must be cancelled via your account at least one (1) business day before the end of the current monthly billing cycle, otherwise this agreement will continue from month to month. The standard monthly billing cycle starts on the day that your Campaign Ads commenced serving and concludes one day prior in the following month. Instructions in relation to the operation of the Search Engine Advertising services, from the customer to Ibis Cloud will be by way of logging in to your control panel at: www.ibismarketing.com and no verbal instruction system will form an amendment, alteration, direction or consent in any matter. No refund or credit for other services will be provided for any outstanding days of Management or campaign spend for the remainder of the current monthly billing cycle.
1.9 We do not manage Google AdWords inside existing accounts. If you have an existing AdWords account, we will suspend it at the same time as your new account goes live. It can take Google some weeks for billing on your original account to be finalised.
1.10 As a company Ibis Marketing Ltd will abide by Google AdWords Third Party Terms, thus ensuring the media spend will be spent on behalf of you the clients.